Visa / Mastercard network unable to bill my existing customers' cards

Service Level Update | 20210226

Visa network is unable to bill my existing customers' cards

So what do I do about this?

I build a system that runs across multiple payment gateways at the same time and looks out for fraudulent activity by the Visa network. I pull a report from the system which I publish online at:

https://www.greengazette.co.za/orders/billings/failed

It lists a sample of my business's service contracts terminated by financial institutions.

42.7% of my business's "existing" customer base linked to card billings is wiped out by financial institutions on subscriptions placed from 01 Jan, 2019 with at least the first payment paid for. In other words for every 100 orders or service contracts "signed" by my customers, ~43 are "torn up" by the Visa network. That's from my "existing" paying customers.

They're terminated contracts

Neither cancelled, nor billed

Put this on the international news immediately

A service contract between my business and my customer must not be cancelled without either my, or my customer's authority to do so. Once a service contract is setup between my business and my customer - don't interfere or mess around with our agreement.

These activities are linked to you Visa, Mastercard and the banks that "hide" behind the payment gateways. How else do I see this? It's when 4 financial institution around the world make demands for my attention ~5 months prior. All within the same week. The banks are based in different countries.

What's more surprising is it so happens to be from accounts linked to my debit cards I draw my money from ATM's and / or make purchases with. I have other accounts and linked debit cards. I only get compliance demands, frozen accounts, and blocked cards from institutions linked to my cards from which I access my money.

You Visa networks

Must do what my customers tell you to do

If my customer tells you to cancel a subscription with my business, do it. If they don't, don't. It's that simple.

Don't make decisions on behalf of my customers

With my fraud monitoring system now setup and running, when you as a customer place an order with Green Gazette SA, if a financial institution makes a decision for you on your behalf, linked to your order, you will find out about it.

Mark Berchowitz
https://www.greengazette.co.za
+27 (0)11 083-6240
Green Gazette SA

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Service Level Update | 20210226

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